WESTBOROUGH, Mass., July 29, 2026 — Sendflex Technology, Inc., a parcel Transportation Management System (TMS) and shipping optimization platform, today announced the release of new agentic AI chat capabilities built directly into the Sendflex platform. These chat capabilities allow shippers to ask questions in plain language and receive context-aware answers, intelligent recommendations, and the ability to act, all without leaving the conversation.
Static dashboards tell shippers what happened. Sendflex's chat capabilities tell them what to do about it.
"Every shipper has the same problem. The data is all there, but getting from a dashboard to a decision still takes an analyst, a spreadsheet, and a lot of time no one has, especially during peak," said Bob Malley, Founder and CEO of Sendflex. "Our chat capabilities close that gap. You ask a question the way you'd ask a colleague, and you get back insightful answers you can act on immediately, not a report you have to go interpret."
Sendflex's chat capabilities are powered by the same engine that drives Sendflex's optimization, planning, and modeling workflows, giving them full context into a shipper's carrier mix, rate structures, service levels, and historical shipment data. Rather than requiring users to navigate reports or build custom queries, shippers can simply ask questions such as:
Sendflex's chat capabilities return an answer grounded in the shipper's own data, along with a recommended action, and, when authorized, the ability to execute that action directly from the conversation.
Sendflex designed these chat capabilities around a simple principle:actionable insight only matters if the action can be executed. Key capabilities include:
Sendflex's chat capabilities are available now to Sendflex customers across retail, eCommerce, B2B/wholesale, healthcare, and technology/services verticals. For more information or to schedule a demo, visit www.sendflex.com.
Sendflex is a parcel Transportation Management System (TMS) and shipping optimization platform recognized by Gartner. Sendflex helps shippers across retail, eCommerce, B2B/wholesale, healthcare, and technology/services reduce parcel costs, diversify carrier networks, and improve delivery performance. Sendflex is headquartered in Westborough, MA.
