It's All About the Delivery Experience

Are you on the quest to perfect the customer delivery experience? These resources can help you get there.

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DELIVERY EXPERIENCE

Featured Resources

Recent Articles

Manhattan and Sendflex Ride the Microservices Architecture Wave

Global disruptions, fluctuating demand, economic volatility, and a complex eCommerce market have created new and unprecedented challenges for the supply chain industry. This complex environment demands innovative technological solutions and prompts a strategic shift towards microservices architecture for unparalleled flexibility and agility.

 

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Stuck in a Custom Programming Ditch? No-Code Parcel TMS Puts Logistics Managers Back in the Driver's Seat

In the ever-evolving landscape of eCommerce, decisions about how to cost-effectively pack, select from a growing diversity of final mile carrier delivery options, and efficiently execute shipments have become increasingly complex. Legacy shipping systems lack the ability to embed business rules without costly custom programming and long project timelines.

 

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Parcel Shipping Economics and Operational Requirements Have Evolved, so Should Your Approach to Data Analysis

To keep up with the growing complexity of e-commerce fulfillment and the supporting logistics operational requirements, parcel analysis techniques and the enabling software have been forced to modernize. As the questions being asked have become more nuanced, so have the ways we think about modeling the answers.

 

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eBooks & Whitepapers

IT Has Sandboxes, But Where Do Logistics Professionals Play? The Case for Parcel TMS Simulators

Businesses are having to rethink and digitally transform their parcel management processes from point-of-sale store fronts, to order allocation, to fulfillment, to shipping. They need to determine the most cost-effective way of serving their loyal customers who now more closely associate their delivery experience with company brand.

 

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The Five Parcel Optimization Value Pillars

Shippers who are used to relying on a primary parcel carrier with unlimited capacity must now manage a broader portfolio of carriers, all with different capabilities, performance records, constraints, and rate structures —including gig-economy and other parcel carriers. All these factors are making parcel shipping management more complex than ever.

 

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7 Ways Parcel Optimization Expands Capacity and Saves Money

The past two years have seen unprecedented eCommerce shipping volumes. To help shippers navigate complex parcel shipping challenges, parcel shipping systems must get a lot smarter in the process.

 

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Webinars & Videos

Achieve delivery excellence through the Final-Mile Maturity Model

Today’s shippers face high customer expectations in an increasingly complex and challenging shipping environment. Use the final-mile maturity model to scale shipping, survive through market uncertainties, and drive profitability in your fulfillment practices. Watch the webinar to learn more.

 

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How Sendflex Parcel TMS helps shippers conquer complexity

Shippers struggle to manage carrier capacity uncertainties, higher costs, and delivery promises. Sendflex can help. We offer a final mile TMS platform that helps logistics managers: control costs, increase capacity, reduce carbon, and optimize customer delivery experiences

 

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Store and retrieve signature Proof of Delivery for 7 years or more

Many shippers must adhere to various corporate governance audit controls and insurance regulations that require proof of deliveries of controlled substances or valuable products. These requirements can add an administrative compliance burden and costs to your organizations.

Watch the video to see how Sendflex can help with your regulatory SPOD compliance

 

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Case Studies

As their B2C volumes grew, and their portfolio of carrier services expanded, Ennis realized that they needed to replace “tribal knowledge” with automated quoting, packing, and shipping decision-making and execution controls. They chose Sendflex, integrated with Paccurate’s cartonization engine, to optimize their quoting, packing, and shipping operations

 

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An Essential Oil Retailer needed a single platform with the ability to scale and support shipping processes from distribution centers and stores worldwide, as well as automate carrier selection based on complex rules. They chose Transtream which reduced labor and shipping costs, while optimizing their customers’ delivery experience.

 

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A large 3PL Company needed a single platform with the flexibility to address the variety of shipping and return processes, carrier mixes, rates, and business rules required by their growing list of direct-to-consumer (D2C) customers. They chose Transtream which reduced labor and shipping costs, while optimizing their customers’ delivery experience.

 

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A large, multi-national healthcare services company needed to modernize their returns shipping processes to reduce labor, improve inbound visibility, and make it easier for their medical service clients to automate returns. They looked at various shipping and returns solutions and soon realized Transtream was exactly what they needed.

 

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Product Videos

 

 

INSTRUCT

Configure no-code instructions to simplify complex decision-making throughout fulfillment process.

 

 

SIMULATE

IT managers have “sandboxes” to test technology. Sendflex Parcel TMS provides logistics managers with a virtual environment to simulate how changes to fulfillment and shipping instructions would have impacted historical shipping costs and delivery performance.

 
EXECUTE

Use our API or apps to execute individual or batches of shipments based on optimized plans or simulations.

 
CARTONIZE

The results of iterative simulations can be applied to parcel orchestration planning processes for ultimate optimization.

Technical Documentation

FEATURE BRIEF: PARCEL TMS SIMULATOR

Sendflex Parcel TMS Simulator

Developers have sandboxes to test new technology. Finally, using Sendflex parcel TMS, logistics managers can simulate the cost and delivery impact of new parcel strategies.

 

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TECHNICAL BRIEF: CLOUD ARCHITECTURE

Enterprise Class Parcel Optimization Platform

Built on a cloud-native, micro-service architecture that is highly available, secure, and automatically scales to handle peak volumes.

 

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FEATURE BRIEF

Parcel Optimization Complexity Conquered

A new approach to managing parcel shipping that combines the intelligence of freight TMS with high-speed parcel processing.

 

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TECHNICAL BRIEF: API

Shipment API
Reference Guide

Learn how to access a highly-performant and highly-available Rest API for shipment planning and execution purposes.

 

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Frequently Asked Questions

Q: Isn't this just glorified rate shopping?

A: No. Rates are just one of many variables and constraints to consider when deciding which carrier service to use and when. These decisions require intelligence that frankly outstrips human decision-making ability.

Q: How hard is it to change business rules?

A: It's easy. While most legacy shipping systems require scripting language knowledge to make system modifications, a non-programmer can configure Sendflex instruction sets using simple dropdown menus.

Q: Do I have to use your shipping management system, or can I use the one I have?

A: We offer multi-carrier shipping capabilities, but any shipping system can use our APIs to apply instructions to their workflows.

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