Delivery Experience, Optimized

Sendflex enables you to focus on your customer’s delivery experience to inspire ongoing brand loyalty and repeat business.


Offer More Delivery Choices

Consumers want more delivery choices. Gone are the days of relying on a single carrier. ‘Multi-carrier’ has evolved into ‘omni-carrier’. The ability to manage a diverse portfolio of global, national, and regional carriers, supplemented by local couriers and gig-economy delivery services, is critical to mitigate the risks of supply chain disruption and capacity constraints.

Keep Delivery Promises

Studies show that consumers make an average of 8 post-purchase tracking requests. They are conditioned to expect shippers to meet their delivery promises with ever-increasing levels of certainty. You need to select carriers capable of delivering on your promise.

Reduce the Cost of Free Delivery

Consumers still expect free and fast delivery even as final mile shipping costs are steadily increasing. That is why it is important to diversify carrier service options and automate intelligent carrier service selections for the most cost-effective and timely delivery.

Reduce Packaging Waste and Damage

Consumers are offended when a big truck pulls up to their house with small products packed in a sea of unrecyclable Styrofoam peanuts, excessive bubble wrap and oversize corrugated boxes. But they are more exasperated if the products are damaged.

Improve Visibility and Proactive Alerts

Delivery promises can’t always be kept. When that happens, consumers expect shippers to provide proactive tracking and alerts to warn them of impending delays. End to end visibility across all carriers and modes are now table stakes for online retailers.

Offer Returns Alternatives

Studies show that online shoppers will buy from a retailer if the returns process is easy and will buy from them, despite some dissatisfaction with their purchase. A self-serve returns process with convenient drop-off points will inspire and keep brand loyalty.

Configuration Flexibility

Change is a constant in the world of B2C fulfillment. You can’t afford to deploy solutions that will be cast in “process cement”. You need administrative tools that enable you to configure business rules, workflow processes and UIs that help you adapt to new business demands.


Top 10 Brand-Enhancing Moves Retailers Can Make to Optimize Customers’ Delivery Experience


Learn how to optimize the quality and cost of your B2C delivery experience