Helping You Address Complex Shipping Challenges


Frequently Asked Questions

No one knows shipping technology like Sendflex. And we're eager to learn more about your challenges. Take a look at what our customers ask us as they look to add more intelligence to their shipping processes:

Q: Isn't this just glorified rate shopping?

A: No. Rates are just one of many variables and constraints to consider when deciding which carrier service to use and when. These decisions require intelligence that frankly outstrips human decision-making ability.

Q: What carriers do you support?

A: We support global, national, regional, and local parcel and LTL carriers.

Q: How does contract compliance work?

A: Sendflex will accumulate the total number of shipments, weight, and cube by user-defined data range. Once you meet the minimum or maximum targets, Sendflex instructions will automatically switch carrier services while still ensuring you don't risk losing incentives or incurring surcharges.

Q: How hard is it to change business rules?

A: It's easy. While most legacy shipping systems require scripting language knowledge to make system modifications, a non-programmer can configure Sendflex instruction sets using simple dropdown menus.

Q: You claim you can help find more capacity. How do I do that?

A: Two ways: First, we can help you add a more comprehensive array of carriers and match your delivery requirements to specific carrier capabilities, constraints, and preferences. Second, we can apply containerization algorithms to your order data and find the most transportation-cost effective way to pack cartons, build pallets, and load containers. We help "take the air out" of your shipments.

Q: What savings can I expect to realize?

A: Sendflex helps you realize savings in several ways. You will:

  • Reduce system implementation times
  • Save development resources
  • Meet customer demand for more delivery choices
  • Reduce disruption risk with a broader array of carriers
  • Reduce shipping costs by eliminating unexpected fees
  • Expand capacity through containerization
  • Reduce corrugated costs by controlling carton decisions
  • Improve customer sustainability experience by reducing waste
  • Reduce damage by controlling packing decisions
  • Improve efficiency and throughput

Q: Do I have to use your shipping management system, or can I use the one I have?

A: We offer multi-carrier shipping capabilities, but any shipping system can use our APIs to apply instructions to their workflows.

Q: How much does Sendflex cost?

A: Sendflex offers transaction-based pricing. You only pay for what you use.

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