Webinar: Tips to Tackling the Next Parcel Shipping Frontier – the Direct-to-Consumer Delivery Experience
Shippers need to innovate a whole new generation of capabilities, shifting the focus from shipper automation to optimizing the quality of the direct-to-consumer delivery experience.
The explosive growth of eCommerce is transforming traditional supply chains from business to business (B2B) to direct-to-consumer (D2C) fulfillment. Today’s consumers are more demanding with higher delivery expectations. They expect more delivery choices, real-time tracking, and on-time arrival of undamaged orders with the least amount of waste. Returns need to be free and convenient. Shipping technology developers and integrators, 3PLs, and the shippers they support will need to innovate a whole new generation of capabilities, shifting the focus from shipper automation to optimizing the quality of the D2C delivery experience.
What you will learn:
- How to offer more delivery choices and still keep your delivery promises
- Reduce the cost of free shipping while minimizing damage and optimizing your customer’s sustainability experience
- Keep your customers informed about orders in transit
- Ways to offer free and convenient returns
Originally broadcast on April 14, 2021 with Pierbridge and PARCEL Magazine.
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