It's All About the Delivery Experience

Are you on the quest to perfect the customer delivery experience? These resources can help you get there.

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DELIVERY EXPERIENCE

Featured Resources

EBOOK

10 Brand-Enhancing Moves Retailers Can Make to Optimize Customers’ Delivery Experience

Learn how to optimize the quality and cost of your B2C delivery experience.

What's Inside:
- How to offer more delivery choices and still keep your delivery promises
- Ways to reduce the cost of free shipping while minimizing damage
- Keep your customers informed about orders in transit
- How to automate delivery choice offers based on product, service area, and other factors
- Steps to right-size packing to improve your customer’s sustainability experience
- Make your returns process simple, convenient and free

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ON DEMAND WEBINAR

Tips to Tackling the Next Parcel Shipping Frontier – the Direct-to-Consumer Delivery Experience

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ARTICLE

It's looking like another unprecedented and disruptive peak season. Shippers will need to use smarter shipping technology to stay competitive.

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Recent Articles

Limited Trucking Capacity? It’s Time to Ship Smarter

Shippers are preparing for an unprecedented and disruptive peak season marked by stronger consumer demand, capacity limitations and rationing, and higher carrier surcharges.

 

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Everyone Pays the Price for Residential Delivery Dwell Times

: Despite carrier surcharges, variable residential dwell times make some residential deliveries unprofitable. A change is overdue. Technology may soon enable carriers to make every B2C delivery profitable.

 

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Is Your Packaging Out of Control?

Consumers and carriers alike are irked by shippers poor and unsustainable packing. Time to stop damaging your brand and incurring unnecessary costs.

 

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eBooks & Whitepapers

10 Things to Look for in a Perfect Parcel Shipping System Partner

As eCommerce merchants, manufacturers, 3PLs, and other supply chain participants find themselves shipping smaller shipments more  frequently, the need to find the right multi carrier shipping software partner has never been more important to their business.

 

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A Retailer's Guide to Turning Shipping into a Competitive Advantage

Retailers are facing stiff competition both from legacy brick-and-mortar companies and online marketplaces. To get ahead and stay ahead of the shop down the block or the eCommerce stores around the world, it is vital for them to create a sustainable competitive advantage.

 

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Omnichannel Retailers Delivering from the Endless Aisle

Retailers are scrambling to roll out omnichannel shipping strategies because the eCommerce boom is just beginning. Local delivery service is the key.

 

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Case Studies

An Essential Oil Retailer needed a single platform with the ability to scale and support shipping processes from distribution centers and stores worldwide, as well as automate carrier selection based on complex rules. They chose Transtream which reduced labor and shipping costs, while optimizing their customers’ delivery experience.

 

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A large 3PL Company needed a single platform with the flexibility to address the variety of shipping and return processes, carrier mixes, rates, and business rules required by their growing list of direct-to-consumer (D2C) customers. They chose Transtream which reduced labor and shipping costs, while optimizing their customers’ delivery experience.

 

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A large, multi-national healthcare services company needed to modernize their returns shipping processes to reduce labor, improve inbound visibility, and make it easier for their medical service clients to automate returns. They looked at various shipping and returns solutions and soon realized Transtream was exactly what they needed.

 

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With supply chains shifting from B2B to D2C, Banyan Technology needed to expand their TMS carrier portfolio to include parcel carriers, enabling their customers to manage smaller, more frequent shipments. They chose Transtream as a conduit to connect to hundreds of parcel carrier services.

 

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Technical Documentation

TECHNICAL OVERVIEW

Automate Transportation Processes, from Purchase to Payment

The Transtream platform can be deployed on-premise or accessed from our multi-tenant cloud environment.

 

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FEATURE BRIEF: OFFICE

A Combination of Convenience and Cost Accountability

The Transtream Office suite of apps make it convenient and easy for office, home-based, or remote employees to send packages and documents to recipients by any carrier. A carrier label or authorization form is just a click away.

 

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FEATURE BRIEF: WAREHOUSE

Automate Shipping and Ensure On-time Delivery

Whether you process 5 or 500,000 shipments per day, Transtream Warehouse suite of apps can help you streamline shipping processes across your entire enterprise.

 

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Frequently Asked Questions

Q: Isn't this just glorified rate shopping?

A: No. Rates are just one of many variables and constraints to consider when deciding which carrier service to use and when. These decisions require intelligence that frankly outstrips human decision-making ability.

Q: How hard is it to change business rules?

A: It's easy. While most legacy shipping systems require scripting language knowledge to make system modifications, a non-programmer can configure Sendflex instruction sets using simple dropdown menus.

Q: Do I have to use your shipping management system, or can I use the one I have?

A: We offer multi-carrier shipping capabilities, but any shipping system can use our APIs to apply instructions to their workflows.

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